Manbu Mandarin Support

Reporting a problem

Tell us your device model, iOS or iPadOS version, and Manbu version if available. Describe what you were trying to do, what happened, and the steps that reproduce the problem. For a content error, include the activity, story or guide name and the word or sentence involved. A screenshot can help; remove personal information first.

Never send passwords, verification codes, card or bank details, or full purchase receipts.

Do I need a Manbu account?

No. Basic use does not require a Manbu account or email sign-in. Apple purchases and subscriptions use your Apple Account separately.

Where is my learning progress saved?

Your learning progress and app settings are saved locally on this device. Manbu does not sync your progress between devices through a Manbu account. Restoring a purchase concerns eligible Premium access; it does not restore learning progress. Do not assume that reinstalling the app or clearing its stored data will recover your progress. Contact support before doing either if you need help with existing progress.

What can I use for free?

The Book reference section, Level 1 practice, the first three stories (Fox and Rabbit, City Market, and The Wrong Noodles), and the Restaurant and Street Bargain guides are free. Premium is optional and adds higher practice and game levels, the remaining stories, and additional topic guides.

How do Premium plans and the trial work?

Manbu Premium offers monthly and yearly auto-renewing plans. Check the current price in your local currency before confirming a purchase. A 7-day free trial may be available if your Apple Account is eligible; the offer shown at checkout applies. Without an eligible trial, the displayed subscription price applies from confirmation.

After an eligible trial, the selected plan becomes paid at the displayed local price. It renews each month or year unless canceled at least 24 hours before the current period ends. To avoid a charge after a trial, cancel at least 24 hours before it ends.

How do I manage or cancel an Apple subscription?

On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Select your Manbu subscription and follow Apple's cancellation options. Deleting the app or emailing support does not cancel your subscription.

Apple's cancellation guide: https://support.apple.com/en-us/118428

I purchased through Apple. How do I restore access?

Open Manbu's Premium screen and tap Restore. Check that you have an internet connection and are using the same Apple Account used for the purchase. Restore can check eligible Apple purchases; access depends on the purchase and its current subscription status. If access is still missing or you see an error, email support with the error message and steps you tried. Do not send passwords or payment details.

Apple's restore guide: https://support.apple.com/en-us/108096

Why can't I hear the audio?

Check your device volume, mute settings, and whether sound is being sent to headphones or another Bluetooth device. Try another word or sentence. Mandarin playback uses system/device speech voices, so available voices and playback can vary with device settings and installed voices. Voice downloads may require an internet connection.

If the problem continues, email support with your device and system version, the activity, and the word or sentence affected.

Privacy questions

For questions about privacy, email manbuapp@xaleia.com.